897bd's Privacy Policy

897bd is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on protecting the privacy of our users' personal information. This Privacy Policy ("Policy") explains how 897bd collects, uses, stores, and safeguards your personal information.

This Policy applies to our website and mobile platform. By using our services, you consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us at [email protected].

897bd collects your information in several ways. The details are outlined below:

2.1 Information You Provide

When you register on our platform or use our services, the information you voluntarily provide includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents required for identity verification (national ID or passport details)
• Financial transaction details (bKash, Nagad, Rocket, or Upay account information)
• Information provided when contacting the support team

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically, such as:

• IP address and device type
• Browser version and operating system
• Usage patterns and duration on the platform
• Gaming activity and betting history
• Login/logout times and locations
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For fraud prevention and identity verification purposes, we may collect a limited amount of information from trusted third-party service providers.

897bd uses your personal information for the following legitimate purposes:

3.1 Account Management

We use your personal information to create, verify, and manage your account. This includes login verification, password recovery, and ensuring account security.

3.2 Processing Financial Transactions

Your financial information is needed to complete deposits and withdrawals. We use this information to ensure secure transactions via bKash, Nagad, Rocket, and Upay.

3.3 Support & Communication

We use your contact information to respond to your queries and resolve issues, to inform you about promotional offers, and to send important platform updates.

3.4 Security & Fraud Prevention

We analyse the information we collect to ensure the security of your account and transactions, to detect suspicious activity, and to prevent fraudulent behaviour.

3.5 Responsible Gaming

We analyse usage data to monitor users' gaming behaviour, identify potentially problematic gaming patterns, and provide responsible gaming services.

3.6 Service Improvement

We use analytical data to improve the quality of our platform, products, and services, and to further enhance the user experience.

897bd does not sell your personal information. We do not share your information with third parties except in the limited circumstances below:

4.1 Service Providers

We may share limited information with trusted third-party service providers acting on our behalf. These providers are given access to information only for specific tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may disclose necessary information in response to a valid order from a court or regulatory authority, or to comply with legal obligations.

4.3 Fraud Prevention

Information may be shared with relevant authorities where necessary to investigate fraud, money laundering, or other illegal activity.

4.4 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred. In such cases we will notify you in advance and the new entity will be required to follow this Policy.

897bd uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

5.1 Essential Cookies

These cookies are necessary for the basic operation of the platform. They maintain your login state, ensure security, and save your preferences. Without these cookies the platform will not work correctly.

5.2 Functional Cookies

These cookies remember your language preferences and other personalised settings, making your experience more convenient.

5.3 Analytical Cookies

These cookies help us understand how users interact with the platform. This information is used to improve our services.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

897bd maintains industry-standard technical and organisational measures to protect your personal information:

6.1 Encryption

All communication between our platform and servers is secured with SSL/TLS encryption. Your payment information is kept secure using industry-standard encryption technology.

6.2 Access Controls

Only authorised personnel can access your information. We use role-based access controls and keep a record of every access.

6.3 Regular Audits

We conduct regular security audits to ensure the security of our systems and to identify and address potential vulnerabilities.

6.4 Data Breach Response

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps to minimise any harm.

897bd stores your personal information only for as long as necessary. Retention periods may vary depending on the type of information:

7.1 Account Information

We retain your account information for as long as your account remains active. Even after an account is closed, some information may be retained for a specific period due to legal obligations.

7.2 Financial Transaction Information

Transaction records may need to be retained for an extended period for anti-money laundering and fraud detection purposes.

7.3 Communication Records

Records of your communications with our support team are retained, which helps resolve any disputes that may arise in the future.

Once the retention period ends or the information is no longer needed, we securely delete or anonymise it.

As a user of 897bd, you have several important rights over your personal information:

8.1 Right of Access

You can request at any time to find out what information we hold about you. We will provide this information within a reasonable timeframe.

8.2 Correction

If any of your information is inaccurate or incomplete, you can request a correction. Some information can be updated directly in your account settings.

8.3 Deletion Request

In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Object

If you do not wish to receive marketing communications, you can unsubscribe at any time. We will, however, continue to send you necessary service-related messages.

8.5 Filing a Complaint

If you have any complaint about how your information is processed, contact us at [email protected]. We provide support via 24/7 live chat and email.

897bd's services are for people aged 21 and over only. We do not knowingly collect any personal information from minors.

Our registration process includes age verification. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

If a parent or legal guardian believes their child has used our platform, please contact us at [email protected].

897bd reserves the right to change this Privacy Policy at any time due to business needs, legal changes, or technology upgrades.

If any significant changes are made to the Policy, we will:

• Display a clear notice on the platform
• Notify registered users by email
• Update the "Last Updated" date at the top of the Policy

Continued use of our services after any changes will be taken as your agreement to the updated Policy. We therefore recommend reviewing this Policy regularly.